FAQ

What payment methods do you accept?

You can make your payment through the following credit cards when ordering on CALD: VISA, MasterCard, American Express, JCB, UnionPay. Payments via PayPal, Alipay, and WeChat Pay are also currently accepted and additional payment methods will be continuously added.
(Note: Payment errors may occur if the country where the transaction is taking place differs from the country where the card was issued. In this case, please contact the credit card issuer.)

Can I modify my payment method after the order is completed?

The payment method can not be changed once the order is placed.
If you'd like to change the payment method, please cancel the order and re-order.
However, if the products are already "In Preparation", you can not cancel the order. Please leave us a message via the contact us page with your order and payment information.

Why does my online credit card payment fail?

Transaction Failed? Check for possible reasons.
Usually the problem is one of the followings when the transaction failed :

1. Expired Card / Entered wrong information
- Please check your card information again and make sure that it is valid

2. Foreign Transaction Blocked
- CALD shows price in dollars as a reference, but the actual payment is made in KRW.
- Please check with your card company that there is no issue with making the transaction for the amount in KRW.

3. 3D Secure Verification not set up
- To prevent fraud transactions, CALD only accepts transaction of 3D Secure Certified cards.
- After entering your card information, 3D Secure Certified cards will go through a self-verification process provided by the credit card issuer.
- Transaction process is completed after this verification step.

To complete your purchase on CALD, please contact your card company and have all these issues cleared.
For questions regarding 3D Secure Verification policy for your credit card, please check the link below.

➣Mastercard: SecureCode
➣Visa: Visa Secure
➣UnionPay
➣JCB: J/Secure

Are customs duties included in the product price?

Product prices are not inclusive of any duties and taxes.
Recipient is responsible for the payment of any customs duties so please contact your country's customs authorities for more information on customs clearance information and regulations. Please understand that we do not accept refunds and exchanges caused by the imposition of duties and that CALD owes no responsibilities.

How to change the quantity/size/color & etc. of my ordered items

You can not change the quantity/size/color & etc of the ordered item once the order is placed. If you'd like to change the order details, please cancel and re-order.
However, if the products are already "In Preparation", you can not cancel the order. Please leave us a message via the contact us page with your order and payment information.

I haven't received my order.

If you haven't received your order, please leave us a message via contact us along with your order information for help. If you denied to accept the package due to a change of mind or customs duties, additional charges could be withdrawn from the refund amount.