Please allow 10 days for your order to arrive. We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!

Returns are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap!

 

Returns

reason you are not satisfied with your order, please email support@caldstore.com and we’ll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Returns must be made within 7 days of purchase.
* NOTE : Shipping fees are not refunded and all merchandise must be unworn and in the same condition it was received.

Kindly specify the following info:

a. name of item/s that will be returned.

b. Return reason

c. Your request (Whether it's for an EXCHANGE or REFUND). Let us know what you wanted exchange size or color.

Please put the items in its original bag or a box and they should be non-used condition. Don't forget to put a memo with the order number, return reason and request in the package. *If the return of item is incompliant with our return policy, the item will be forwarded back to the sender regrettably.

you need to show a copy of return receipt so that we can confirm your return. Please take a picture of your return receipt and attach it to your message. If you don't show it to us, your request could be fulfilled later than usual. So please make sure that you show it to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Return fee will be the buyer's responsibility unless the reason is due to the following reasons:

- Item was defective

- We sent a wrong item, color or size.

We will issue a refund or ship out the exchange after we confirm that the return package is returned to us without problem.

Shipping
To return your product, you should mail your product to: CALD, 225,Singil-ro 287, Yeongdeungpo-gu, 07306 Seoul, South Korea.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery


For the recommended return procedure for suspected faulty goods please email us at: support@caldstore.com.

Contact us through an e-mail with order number.
Products must be returned in the original box and/or packaging. If you do not have the original packaging, please let us know. We will give you the further instructions.
The return address will be provided in your return confirmation email. No label is provided. Please write the address clearly on your package before bringing it to the courier of your choice.
Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.
* NOTE : We are unable to offer exchanges at this time, however we do accept returns!

   

Please allow 10 days for your order to arrive. We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!

Returns are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap!

 

Returns

reason you are not satisfied with your order, please email support@caldstore.com and we’ll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Returns must be made within 7 days of purchase.
* NOTE : Shipping fees are not refunded and all merchandise must be unworn and in the same condition it was received.

Kindly specify the following info:

a. name of item/s that will be returned.

b. Return reason

c. Your request (Whether it's for an EXCHANGE or REFUND). Let us know what you wanted exchange size or color.

Please put the items in its original bag or a box and they should be non-used condition. Don't forget to put a memo with the order number, return reason and request in the package. *If the return of item is incompliant with our return policy, the item will be forwarded back to the sender regrettably.

you need to show a copy of return receipt so that we can confirm your return. Please take a picture of your return receipt and attach it to your message. If you don't show it to us, your request could be fulfilled later than usual. So please make sure that you show it to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Return fee will be the buyer's responsibility unless the reason is due to the following reasons:

- Item was defective

- We sent a wrong item, color or size.

We will issue a refund or ship out the exchange after we confirm that the return package is returned to us without problem.

Shipping
To return your product, you should mail your product to: CALD, 225,Singil-ro 287, Yeongdeungpo-gu, 07306 Seoul, South Korea.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery


For the recommended return procedure for suspected faulty goods please email us at: support@caldstore.com.

Contact us through an e-mail with order number.
Products must be returned in the original box and/or packaging. If you do not have the original packaging, please let us know. We will give you the further instructions.
The return address will be provided in your return confirmation email. No label is provided. Please write the address clearly on your package before bringing it to the courier of your choice.
Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.
* NOTE : We are unable to offer exchanges at this time, however we do accept returns!